{"id":6395,"date":"2025-06-25T09:43:59","date_gmt":"2025-06-25T09:43:59","guid":{"rendered":"https:\/\/qilowatt.lv\/privacy-policy\/"},"modified":"2025-09-09T09:20:26","modified_gmt":"2025-09-09T09:20:26","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/qilowatt.lv\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\n
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Privacy Policy<\/strong><\/strong><\/strong><\/strong><\/h2>\n\n\n\n
The data controller for personal data on the Qilowatt.eu<\/strong> webshop and the app app.qilowatt.it<\/strong> is QWATT O\u00dc (registration code 16373039), located at Veski, Kudina village, J\u00f5geva Parish, J\u00f5geva County, 49210, Estonia, email: info@qilowatt.it.

The following personal data are processed:<\/strong>
\u2022 Name, phone number, and email address;
\u2022 Delivery address of goods;
\u2022 Bank account number;
\u2022 Cost of goods and services and payment-related information (purchase history);
\u2022 Customer support information.

What is the purpose of processing personal data?<\/strong>
\u2022 Personal data is used for managing customer orders and delivering goods.
\u2022 Purchase history data (purchase date, product, quantity, customer information) is used to compile an overview of purchased goods and services and to analyze customer preferences.
\u2022 The bank account number is used for refunding payments to the customer.
\u2022 Personal data such as email, phone number, and customer name are processed in order to resolve issues related to the provision of goods and services (customer support).
\u2022 The online store user’s IP address or other network identifiers are processed for the purpose of providing the online store as an information society service and for compiling website usage statistics.

Legal basis<\/strong>
The processing of personal data is carried out for the purpose of fulfilling the contract concluded with the customer.
The processing of personal data is carried out to comply with a legal obligation (e.g., accounting and resolution of consumer disputes).

Recipients to whom personal data is disclosed
\u2022 Personal data is shared with the online store\u2019s customer support for managing purchases, purchase history, and resolving customer issues.
\u2022 The name, phone number, and email address are shared with the transport service provider selected by the customer. For goods delivered by courier, the customer\u2019s address is also disclosed in addition to the contact information.
\u2022 If the online store\u2019s accounting is handled by a service provider, personal data is disclosed to the service provider for the purpose of performing accounting operations.
\u2022 Personal data may be disclosed to information technology service providers if necessary to ensure the functionality of the online store or data hosting.

Security and Access to Data<\/strong>
\u2022<\/strong> Personal data is stored on servers of Veebimajutus.ee and TransIP.eu, which are located within the territory of a European Union member state or a country associated with the European Economic Area.
\u2022 Data may be transferred to countries whose level of data protection has been deemed adequate by the European Commission, as well as to US companies that are part of the Privacy Shield framework.
\u2022 Access to personal data is granted to the web store employees who may view the data in order to resolve technical issues related to the use of the web store and to provide customer support services.
\u2022 The web store implements appropriate physical, organizational, and IT security measures to protect personal data against accidental or unlawful destruction, loss, alteration, or unauthorized access and disclosure.
\u2022 The transfer of personal data to the web store\u2019s authorized processors (e.g., transport service providers and data hosting providers) is carried out based on agreements concluded between the web store and the authorized processors. Authorized processors are required to ensure appropriate protective measures when processing personal data.

Accessing and Correcting Personal Data<\/strong>
\u2022 Personal data can be accessed and corrected in the web store user profile. If the purchase was made without a user account, personal data can be accessed through customer support.

Withdrawal of Consent<\/strong>
\u2022 If the processing of personal data is based on the customer\u2019s consent, the customer has the right to withdraw consent by notifying customer support via email.

Retention<\/strong>
\u2022 When a webshop customer account is closed, personal data is deleted, except when such data needs to be retained for accounting purposes or for resolving consumer disputes.
\u2022 If a purchase in the webshop was made without a customer account, the purchase history is retained for three years.
\u2022 In the case of disputes related to payments or consumer claims, personal data is retained until the claim is fulfilled or the limitation period expires.
\u2022 Personal data required for accounting purposes is retained for seven years.

Deletion<\/strong>
\u2022 To delete personal data, contact customer support via email.
\u2022 The deletion request will be processed within one month at the latest, specifying the timeframe for the data deletion.

Transfer<\/strong>
\u2022 Requests for the transfer of personal data submitted by email will be responded to within one month at the latest.
\u2022 Customer support will verify the identity of the requester and provide information about the personal data subject to transfer.

Direct Marketing Notifications<\/strong>
\u2022 Email addresses and phone numbers are used to send direct marketing notifications if the customer has given their consent. If the customer does not wish to receive direct marketing notifications, they should use the unsubscribe link in the email footer or contact customer support.
\u2022 If personal data is processed for direct marketing purposes (profiling), the customer has the right to object at any time to both the initial and any further processing of their personal data, including profile analysis related to direct marketing, by notifying customer support via email (this information must be provided clearly and separately from any other information).

Dispute Resolution<\/strong>
Disputes related to the processing of personal data are resolved through customer support (support@qilowatt.it). The supervisory authority is the Estonian Data Protection Inspectorate (info@aki.ee).
QWATT O\u00dc is the data controller. QWATT O\u00dc transfers the personal data necessary for payment processing to the authorized processor, Maksekeskus AS. <\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_gspb_post_css":".gspb_container-id-gsbp-03c0c11,.gspb_container-id-gsbp-52b729c{flex-direction:column;box-sizing:border-box}#gspb_container-id-gsbp-03c0c11.gspb_container>p:last-of-type,#gspb_container-id-gsbp-52b729c.gspb_container>p:last-of-type{margin-bottom:0}#gspb_container-id-gsbp-03c0c11.gspb_container{position:relative;display:grid;grid-template-columns:repeat(1,minmax(0,1fr));row-gap:57.7px;column-gap:47.5px}@media (max-width:575.98px){#gspb_container-id-gsbp-03c0c11.gspb_container{grid-template-columns:repeat(1,minmax(0,1fr));row-gap:23.4px}}#gspb_container-id-gsbp-03c0c11.gspb_container{margin:10px 0 0;padding:60px 60px 60px 50px}@media (max-width:575.98px){#gspb_container-id-gsbp-03c0c11.gspb_container{margin:20px 10px 10px;padding:20px}}#gspb_container-id-gsbp-03c0c11.gspb_container{border-style:solid;border-width:1px;border-color:var(--wp--preset--color--palette-color-6, var(--theme-palette-color-6, #f2f5f7))}#gspb_container-id-gsbp-03c0c11.gspb_container,#gspb_container-id-gsbp-03c0c11.gspb_container>.gspb_backgroundOverlay{border-top-left-radius:20px;border-top-right-radius:20px;border-bottom-right-radius:20px;border-bottom-left-radius:20px}#gspb_container-id-gsbp-52b729c.gspb_container{position:relative;display:flex;flex-direction:column;justify-content:center;padding:10px 60px 10px 0}@media (max-width:575.98px){#gspb_container-id-gsbp-52b729c.gspb_container{padding:0}}#gspb_container-id-gsbp-52b729c.gspb_container,#gspb_container-id-gsbp-52b729c.gspb_container>.gspb_backgroundOverlay{border-top-left-radius:20px;border-top-right-radius:20px;border-bottom-right-radius:20px;border-bottom-left-radius:20px}#gspb_container-id-gsbp-52b729c.gspb_container{background-color:#fff;filter:blur(0)}#gspb_heading-id-gsbp-a497a9b{font-size:35px;line-height:40px}@media (max-width:575.98px){#gspb_heading-id-gsbp-a497a9b{font-size:23px;line-height:30px}}#gspb_heading-id-gsbp-a497a9b,#gspb_heading-id-gsbp-a497a9b .gsap-g-line{text-align:left!important}#gspb_heading-id-gsbp-a497a9b{color:var(--wp--preset--color--palette-color-1, var(--theme-palette-color-1, #0058e7));padding-top:0}@media (max-width:575.98px){#gspb_heading-id-gsbp-a497a9b{padding-right:0}.gspb_text-id-gsbp-00c91a8{font-size:14px}}.gspb_text-id-gsbp-00c91a8{margin-top:15px!important}","footnotes":""},"class_list":["post-6395","page","type-page","status-publish","hentry"],"blocksy_meta":{"has_hero_section":"disabled","vertical_spacing_source":"custom","content_area_spacing":"top","styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":6}},"_links":{"self":[{"href":"https:\/\/qilowatt.lv\/en\/wp-json\/wp\/v2\/pages\/6395","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/qilowatt.lv\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/qilowatt.lv\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/qilowatt.lv\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/qilowatt.lv\/en\/wp-json\/wp\/v2\/comments?post=6395"}],"version-history":[{"count":2,"href":"https:\/\/qilowatt.lv\/en\/wp-json\/wp\/v2\/pages\/6395\/revisions"}],"predecessor-version":[{"id":6695,"href":"https:\/\/qilowatt.lv\/en\/wp-json\/wp\/v2\/pages\/6395\/revisions\/6695"}],"wp:attachment":[{"href":"https:\/\/qilowatt.lv\/en\/wp-json\/wp\/v2\/media?parent=6395"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}